Complaints, Negotiation & Resolution
Handle a less-routine service problem from first explanation through resolution: make the problem clear, express dissatisfaction appropriately, request a remedy, negotiate an offer and confirm the outcome.
I can handle detailed complaints and negotiate a practical solution in less-routine situations.
Review & Reuse
Fifty review Practice Rolls Review Module 86 complaint and negotiation language plus spaced Module 85 connected language, Module 84 reporting and earlier purchase or payment language. This section uses only Spanish you have already learned.
Combined Practice
Practice learned problem, dissatisfaction, remedy and negotiation language in changed service exchanges without adding new vocabulary.
Show What You Can Do
Resolve less-routine service problems in different situations. If Reveal is used on an Apply Practice Roll, the paired extra practice in a new situation must later be completed before you can do it without help.
Module 86 Ready Check
I can handle detailed complaints and negotiate a practical solution in less-routine situations.
Reveal can help you learn; then try again without it to check yourself. Lesson 5 adds no new Spanish. Lesson 1 points ahead to Module 87, but you do not need any Module 87 Spanish here.